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Legal

SMS Terms

Last updated: October 23, 2026

These SMS Terms explain how text messaging works with TrustWrench Repair LLC, which operates as Trust Wrench (“Trust Wrench,” “we,” or “us”). They apply to the text messages we send you after you opt in on trustwrenchusa.com. They are part of our Terms of Service, and our Privacy Policy explains how we handle your information.

The short version

  • We offer two kinds of text messages: service texts about your repair request, and marketing texts about offers. Each one has its own checkbox, and neither box is checked for you.
  • You can book a repair without agreeing to either one. Consent to receive texts is not a condition of booking or purchase.
  • Message frequency varies. Message and data rates may apply.
  • Reply STOP at any time to opt out, or HELP for help.
  • We do not share your mobile information with third parties or affiliates for marketing or promotional purposes.

On this page

  1. The messages we send
  2. How you opt in
  3. Message frequency
  4. Costs
  5. How to opt out
  6. Help
  7. Carriers and delivery
  8. Your mobile information
  9. Eligibility
  10. Changes to these terms
  11. Contact us

1. The messages we send

If you opt in, we may text the mobile number you gave us. We offer two separate programs, and you can choose either, both, or neither.

Service messages

If you check the first box, we may text you about your repair request, including:

  • Appointment confirmations and reminders
  • Technician scheduling and arrival updates
  • Replies to questions you ask us about your appliance or your booking
  • Follow-up about your request or a completed repair

Marketing messages

If you check the second box, we may also text you promotional messages, such as special offers, discounts, and news about our services. This is optional and separate from the service messages above. If you do not check the second box, we will not send you marketing texts.

2. How you opt in

You opt in by checking the box for each kind of text message you want on the booking form or the Text Updates page at trustwrenchusa.com, and then submitting the form. Neither box is pre-checked, and each one is separate from the booking itself. You can book a repair without checking either box. Agreeing to receive text messages is not a condition of booking or purchasing anything from us.

By checking a box, you agree to receive that kind of text message from TrustWrench Repair LLC at the mobile number you entered, and you confirm you have read these SMS Terms and our Privacy Policy. We keep a record of your choice, including the date and time you made it.

3. Message frequency

Message frequency varies depending on your request and on which boxes you checked. Most customers receive a few service messages around each appointment. Marketing messages, if you choose to receive them, are occasional.

4. Costs

We don’t charge you for our text messages. Message and data rates from your mobile carrier may apply, depending on your plan.

5. How to opt out

You can stop receiving text messages at any time by replying STOP to any message we send. You can also reply CANCEL, END, QUIT, or UNSUBSCRIBE. We’ll send one text to confirm, and you won’t receive any more texts from us after that. You can also call us at (804) 361-7600 or email info@trustwrenchusa.com and ask us to stop.

If you opt out, we may still call you about an existing appointment. To start receiving texts again, reply START or check the text message box on our booking form.

6. Help

Reply HELP to any message for assistance, call us at (804) 361-7600, or email info@trustwrenchusa.com.

7. Carriers and delivery

Message delivery depends on your mobile carrier and your coverage. Carriers are not liable for delayed or undelivered messages.

8. Your mobile information

We do not share mobile phone numbers or text message opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Service providers that help us deliver text messages may use your information only to send the messages we ask them to send. For more detail, see our Privacy Policy.

9. Eligibility

By opting in, you confirm that you are the subscriber or regular user of the mobile number you provided and that you are at least 18 years old.

10. Changes to these terms

We may update these SMS Terms from time to time. When we do, we’ll change the “Last updated” date at the top of this page.

11. Contact us

Questions about text messaging? Reach us at:

TrustWrench Repair LLC (operating as Trust Wrench)
Richmond, Virginia
Phone: (804) 361-7600
Email: info@trustwrenchusa.com